Refund & Cancellation

At Neuromedics, customer satisfaction is our priority. We strive to ensure a seamless shopping experience, but if you need to request a refund or cancel an order, please review the following policy.

1. Cancellation Policy

a. Order Cancellation by Customer

  • Before Shipping: You can cancel your order before it is shipped by contacting us at info@neuromedics.store. A full refund will be processed to your original payment method.
  • After Shipping: Once your order has been shipped, cancellations are not possible. However, you may initiate a return after receiving the product.

b. Order Cancellation by Neuromedics

We reserve the right to cancel your order for reasons including, but not limited to:

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity

In such cases, you will be notified, and a full refund will be issued promptly.

2. Refund Policy

a. Eligibility for Refund

Refunds are applicable in the following cases:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • Your order was cancelled successfully before shipping.

b. Conditions for Refund

  • The product must be unused and returned in its original packaging with all tags and accessories.
  • Refund requests must be initiated within 7 days of delivery.

c. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Perishable goods or items with a limited shelf life

3. Refund Process

  • To request a refund, contact us at info@neuromedics.store with your order details and reason for the request.
  • After we review and approve your request, the refund will be processed within 24-48 hours to your original payment method.

4. Return Process

a. How to Return

  1. Contact us at info@neuromedics.store to initiate a return.
  2. Provide your order number, proof of purchase, and reason for return.
  3. Pack the product securely and ship it to the address provided by our team.

b. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong or damaged product), we will cover the return shipping costs.
  • For other returns, the customer is responsible for shipping costs.

5. Refund Timeline

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 2 days.
  • The refunded amount may take additional time to reflect in your bank or card account, depending on your payment provider.

6. Exceptions

  • Delayed Orders: Refunds for delayed orders will be considered on a case-by-case basis.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

7. Contact Us

If you have any questions about our Refund & Cancellation Policy, please reach out to us:
Email: info@neuromedics.store
Phone: +91 9336457700
Address: 2/30 Viraj Khand, Gomti Nagar, Lucknow - 226010

We’re here to assist you and ensure your shopping experience with Neuromedics is worry-free!